Legal, Privacy & Compliance Policies
Clear, transparent legal and operational standards governing Ruhanir IT, our multi-tenant ERP platform, and client engagements.
Effective Date: October 31, 2026
Language Rule: If there is any inconsistency or discrepancy between the English and Bangla versions, the English version shall prevail.
ভাষাগত বিধান: ইংরেজি ও বাংলা সংস্করণের মধ্যে কোনো অসঙ্গতি বা বিরোধ দেখা দিলে ইংরেজি সংস্করণটি প্রাধান্য পাবে।
Privacy & Personal Data Policy
How Ruhanir IT collects, safeguards, and processes personal and organizational data.
Terms of Service & Usage Agreement
General conditions governing the use of Ruhanir IT websites, portals, and software services.
Cookie and Browser Storage Policy
Strictly essential browser storage, session cookies, and Cloudflare Turnstile bot verification.
Data Protection & Multi-Tenant Architecture
Technical details of tenant database scoping, access controls, and data protection practices.
Complaints & Dispute Resolution Policy
Structured process for submitting service grievances, billing discrepancies, and technical complaints.
Corporate & Regulatory Information
Official corporate registration, Trade License credentials, and legal division structure.
Digital Accessibility Statement
Our commitment to inclusive, accessible software design across all devices and assistive tools.
Security Architecture & Vulnerability Disclosure
Platform security controls, cryptographic data handling, and responsible disclosure reporting.
Master SaaS Subscription Agreement
Commercial licensing terms, tenant seat definitions, and subscription billing cycles.
Client Data Processing Agreement (DPA)
Controller-to-processor commitments, data security safeguards, and sub-processor controls.
Authorized Sub-processor Register
Official registry of third-party cloud infrastructure and platform sub-processors.
Service Cancellation & Refund Policy
Terms governing subscription cancellations, pro-rated refunds, and milestone fees.
Custom Engineering & Statement of Work Terms
Intellectual property ownership, milestone acceptance testing, and engineering warranties.
Enterprise Structured Network Terms
Physical cabling, on-site hardware deployment, site survey requirements, and warranties.
Acceptable Use Policy (AUP)
Prohibited activities, rate abuse, security testing boundaries, and account suspension.
Technical Support Service Levels & Policy
Operating hours, incident severity classifications, response windows, and escalation channels.
Corporate & Licensing Registry
All services and agreements are rendered under Ruhanir Engine, operating division Ruhanir IT. Registered under Trade License No. 3401322207.