Honest, direct technical assistance.
We support active Ruhanir ERP tenants, administrators, and infrastructure clients through verified engineering channels.
Email Support Desk
For incident reports, bug submissions, billing queries, and security notifications.
Telephone Assistance
Direct phone line for urgent operational inquiries and onboarding coordination.
Portal Administration
Tenant administrators can manage staff, audit access logs, and review invoices directly.
Requires verified tenant credentials
Support Hours & Escalation Policy
Our core operations team is based in Dhaka, Bangladesh (BST, UTC+6). We handle technical inquiries during regular business hours: Saturday through Thursday, from 10:00 AM to 6:00 PM.
We do not maintain a 24/7 shift operations center. Critical infrastructure incidents (such as complete tenant database outage or edge routing failure) are monitored continuously by our automated telemetry systems and alerted directly to on-call infrastructure engineers.